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Jive has been widely used across organizations, serving as a powerful tool for collaboration and communication. With its user-friendly …
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What is Jive?
Jive Software, part of the Aurea family of customer experience solutions, provides the gateway to an organization's most important assets – its knowledge and people. Jive's interactive intranet solution promises to connect people, information and ideas to help businesses outpace…
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What is Jive?
Jive Software, part of the Aurea family of customer experience solutions, provides the gateway to an organization's most important assets – its knowledge and people. Jive's interactive intranet solution promises to connect people, information and ideas to help businesses outpace their competitors.…
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Demo: Jive for Microsoft Outlook and Office
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- Competitors
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What is Jive?
Jive Software, part of the Aurea family of customer experience solutions, provides the gateway to an organization's most important assets – its knowledge and people. Jive's interactive intranet solution promises to connect people, information and ideas to help businesses outpace their competitors. The vendor says the product has more than 30 million users worldwide across every industry, and is consistently recognized as a leader by top analyst firms.
Jive Screenshots
Jive Competitors
- Axero
- Sprinklr Service
- Microsoft Yammer
- Microsoft SharePoint
- OpenText Vibe
- TIBCO Tibbr
- Traction TeamPage
- MangoApps
- Moxie
- HCL Notes (formerly from IBM)
- OpenText Enterprise Content Manamagement (ECM)
- VMware Socialcast (discontinued)
Jive Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Reviewers rate Usability highest, with a score of 6.1.
The most common users of Jive are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
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Jive has been widely used across organizations, serving as a powerful tool for collaboration and communication. With its user-friendly interface and minimal initial training required, Jive has successfully facilitated the sharing of knowledge, overcoming geographical and organizational barriers. Users have reported that Jive has helped in creating working groups for commercial proposal preparation, enabling effective case handling and discussion among global tech support teams, and integrating new affiliates into the organization seamlessly. It has also served as an intranet platform, replacing aging systems and providing a centralized hub for communication, collaboration, and storage of important documents. Additionally, Jive has been highly regarded for its ability to set up communities for collaboration, crowdsourcing ideas, and engaging with employees. It has been successful in improving transparency within organizations, connecting employees worldwide, and enhancing business gains. Moreover, Jive serves as a front-facing customer collaboration site, allowing for the resolution of issues and the posting of relevant information. Furthermore, it has hosted external-facing communities for customers and partners to discuss products and resolve issues. With its versatility and integration capabilities, Jive has proven to be an essential tool for businesses in various industries, promoting collaboration, innovation, and interactive internal communications.
Versatile and Seamless Communication: Several users have praised Jive for its versatility in enabling seamless communication and enhancing collaboration within the organization. They appreciate the ability to connect with anyone in the organization, publish work for feedback and collaboration, and efficiently communicate with colleagues. This feature fosters a connected and productive work environment.
Customizable Information Organization: Many reviewers find Jive's ability to configure multiple information tapes with different themes valuable. This customizable feature allows users to organize information based on their specific needs and preferences, enhancing productivity by ensuring easy accessibility and organization of relevant information.
User-Friendly Onboarding Experience: A number of users highlight Jive's prepared block for beginners as helpful in getting new network users acquainted with the platform through game tasks. This user-friendly onboarding experience helps new users quickly adapt to the platform, promoting a smooth transition and effective utilization of Jive from the start.
Weak and limited search functionality: Users have expressed frustration with the weak and limited search functionality in Jive, making it difficult for them to find content and navigate the platform. Several reviewers have mentioned that they struggle to locate specific information or groups without prior knowledge of their location.
Challenging information architecture and taxonomy: Some users have found it challenging to discover and locate spaces or groups in Jive due to its information architecture and taxonomy. They feel that the organization of content is not intuitive, leading to difficulties in finding what they are looking for.
Lack of real-time collaborative editing capabilities: Working on a document with other people in Jive can be cumbersome as it requires downloading the file, making changes in another program, and re-uploading the document. Many users desire real-time collaborative editing capabilities similar to Google Docs, which would streamline collaboration and improve productivity.
Based on user reviews, there are several common recommendations for Jive.
Users suggest implementing Single Sign-On (SSO) to improve accessibility and streamline the login process for employees. They also recommend trying out Jive before making a decision and researching to find the best fit for specific business needs. This includes taking a trial before purchasing the product and involving a partner when using Jive.
Additionally, users recommend using Jive for various aspects of the business, such as answering employee questions, intra-office communication, collaboration, and sharing internal documents. They emphasize the importance of getting executive support and IT ownership for Jive to maximize its potential.
These recommendations highlight the benefits of implementing SSO, conducting thorough research, and utilizing Jive for multiple aspects of the business to improve communication and collaboration within an organization.
Attribute Ratings
Reviews
(1-16 of 16)Companies can't remove reviews or game the system. Here's why
September 28, 2018
Effective and instant communication tool
Jive is used within the whole organisation to communicate with colleagues in offices located within different countries and with colleagues within the office.
- Sharing of information
- Socialize the business processes and bring employees together
- Rich activity streams
- Customization of the Software
- Does not allow for much customization
- Mobile app is a kind of clunky and features are a little lack luster
- The main homepage has a lot going on, I would like for it to be separated out better or easier to follow.
June 13, 2018
Jive talkin' (sorry)
Jive is being used across the entire organization to provide a company-wide internal resource for file hosting, discussion, announcements and so on. In a larger organization like ours with offices all over the world, it is important that all employees have a shared resource of this type for sharing documents and information.
- Jive does not have too much of a learning curve - most of it is pretty intuitive for anyone who has used similar tools in the past.
- In the right hands, information can be organized well.
- It is quite highly customizable by users, which is always a plus - one size does not always fit all!
- I have sometimes found previews of uploaded files to be unreliable - Jive has failed to correctly render some files and gave up completely on some others.
- Information is only as well-organized as the user. It's a shame there aren't more guidelines or guardrails to help avoid confusion.
- Tagging, at least in our implementation, is the wild west. Lots of duplicative tags because absolutely anyone can add tags, even if variations of those tags already exist and could be used instead. This is a common problem in tools like these, though.
June 04, 2018
Jive Review
We use Jive for collaboration pages and to serve as an intranet of sorts - an internal knowledge base.
- Tagging and labeling are flexible and useful for searches.
- Document editing is flexible and supports most of the options that you would expect.
- Page configuration and display options also allow for some customization of "look and feel."
- Search results don't always produce timely topics.
- I find that Jive lacks a modern aesthetic but your mileage may vary.
- Copy / paste of bullet point content from MSWord is not effective, and this can be frustrating when transferring content.
January 25, 2018
Jive is a great Knowledge Base Solution!
Improved collaboration, and once it had been adopted widely across the company, the internal site we built using it became a must-visit destination each day because it made it easy to quickly see what's going on around our large company.
Used for an internal company site, Jive is a simple, user-friendly tool to allow employees to easily collaborate and communicate in their work and other initiatives. I've also found it's very handy for the sharing of documents, and the ability to limit visibility of those documents where necessary is a definite plus.
There is not much to dislike once you get used to it, which doesn't take long. The only place in which I've found it can be a little buggy is my personal feed of updates I'm following in my inbox, which does not always mark items as read when I want it to.
Used for an internal company site, Jive is a simple, user-friendly tool to allow employees to easily collaborate and communicate in their work and other initiatives. I've also found it's very handy for the sharing of documents, and the ability to limit visibility of those documents where necessary is a definite plus.
There is not much to dislike once you get used to it, which doesn't take long. The only place in which I've found it can be a little buggy is my personal feed of updates I'm following in my inbox, which does not always mark items as read when I want it to.
- Easy to set up and easy to configure.
- Castlight encourages users to share knowledge for a while, provides a central knowledge base too.
- Several different options allow for some customization of "places" and the admin console is quite robust in terms of permissions, email notifications, and news feed structure.
- Clutter can easily become an issue if there isn't an established governance strategy in place.
- Search is unreliable - it can be a challenge to find content if you don't already have an idea of what group/space it's located in.
- Communication about missing/desired features and bug fixes could be better.
January 23, 2018
Best features of social media, collaboration, content sorting and searching ALL IN ONE - Jive box of goodness!
Jive has been adopted by our corporation to be used as a collaboration software. We are able to create internal websites (similar to Google Sites), tag people on content (connected with an internal directory), rate comments and content, share etc. Very flexible platform and with endless capabilities.
- Enables for the creation of well-designed websites with basic knowledge of web design but tailored to serve the most advanced users as well (HTML etc).
- Allows Facebook like collaboration (liking, tagging, rating).
- Allows for powerful inter-company content search with the use of categories and content tags (think drawers with unlimited folders).
- Allows for push notifications when content is posted to specific sites- great integration with Outlook.
- Serves as great archiving system with powerful Google-like search capabilities.
- Push notifications without user's knowledge - something that each company has to fine tune based on their specific requirements. Ex. when updating old calendar events, push notifications could potentially go out to the attendees of that event. Room for improvement in creating a "Minor change, don't send an e-mail" button.
- The integration with Outlook does not support enhanced content. For ex. User sends an e-mail with links to a distribution list. The distribution list has not only the people interested in the content but it also has the Jive integration e-mail that allows that specific content to be automatically posted to the internal Jive group's site. So when the e-mail is sent, users get it in Outlook but it is also archived in the special group created for them. Purpose? To store all content outside of e-mail and not lose it when users leave firm. To be able to search for it better... etc. Problem: e-mails with links, attachments, photos etc post not too good. Plain emails store nicely.
- As with all new software a lot of people can complain about it and if their needs are not addressed in time, it becomes a continuous ache. With the first opportunity, those people will gladly say no to the application. More training gurus, more hand-holding might be needed for better and widespread adoption. Lots of folks complain about the amount of notifications received. More flexibility in unsubscribing or updating preferences should be presented in the notifications themselves and support around that needs to be present at all times. (e-mails on "did you know you can limit the amount of notifications you receive this way?").
January 17, 2018
Using Jive for collaboration in a research organization
Jive is used RAND-wide, but uptake varies throughout the organization. We are not required to use it for anything, so some choose not to. It is used to solicit ideas from a large variety of people at RAND, such as for proposal development, or to communicate more casually about items of interest. Since members of our organization staff projects by finding other staff who have time to spend working on the projects, Jive is often use to advertise for available work.
- Reduces number of emails
- Allows for polling and getting quick input
- A place for communicating information to interested parties without tracking down contact info
- Interface is clunky
- Search functionality is limited
- Uptake is relatively low at my organization
August 31, 2017
Another Jive-n Review
In comparison to other platforms, Jive-n provides the fastest way to integrate new affiliates into your organization. With the new features of Office 365, Jive is limited in customization and API integrations. It would be great if they could extend themes, layouts and ability inject JavaScript or CSS for better branding. Overall, it's still a great product however for the price, I would use Office 365.
- One aspect that more clearly differentiates these applications, however, is the nature of their alignment with particular work contexts through integration with other applications.
- Jive-n targets employee collaboration and social intranets with Jive-n, while Jive-x supports external partner and customer communities.
- Several other categories of application offer similar core functionality (such as support for profiles, groups and conversations), but also support other more advanced capabilities in specific areas.
- Jive-n competes with vendors that often get chosen instead of it, due to their strength in adjacent functionality — for example, horizontal applications, such as email and content management, or vertical business applications.
- Despite its efforts to position its integration capabilities as a neutral hub, Jive-n's lack of native capabilities to support work that requires process or structure increasingly puts it at a disadvantage.
- Jive-n is still a relatively small organization and needs to manage its evolution carefully.
December 16, 2014
Jive in the enterprise - it just works.
Score 9 out of 10
Vetted Review
Verified User
Our organization supports the implementation of Jive at client organizations. It is used for client team, department, office, project and other natural work teams to collaborate on deliverables, support business development activities, manage one off projects, drive innovation, create more interactive internal communications and support people engagement and on boarding of new staff.
- Deliverable creation and development using the Jive Office Connector
- Ad hoc, team driven collaboration
- Quick information and networking information within an organization
- Streamlining the integration of some modules / features such as event management (this is improving!) and blogging.
February 15, 2014
Look elsewhere
Score 1 out of 10
Vetted Review
Verified User
We used it as a community platform for our employees, customers and partners.
- Serves as a basis for customers to interact with our employees
- Creates a social network that conveys the companies hierarchy
- Upgrading to new jive versions took weeks and was completely and utterly a pain
- Very limited customization options
- Clunky and slow
- Search system was terribly ineffective
February 12, 2014
Jive - A potential winner
Score 7 out of 10
Vetted Review
Verified User
I have been involved in consulting and implementing Jive to various organizations. I have seen it help increase collaboration among employees tremendously. In all the organizations I have implemented Jive, I have seen it as the one stop place for employees to find out information about anything - be it information about an employee or knowledge about some matter.
Information is usually hidden within organizations and its difficult for someone new to seek and find relevant info. Jive help individuals in the organizations to rapidly search and seek out people who have expertise in that department.
Information is usually hidden within organizations and its difficult for someone new to seek and find relevant info. Jive help individuals in the organizations to rapidly search and seek out people who have expertise in that department.
- Easy advanced customizations
- Jive Apps (deleloper network) rocks
- Available on cloud
- Ready Integration with various systems such as Sharepoint , SalesForce, etc
- Mobile Integration
- Jive projects isn't really useful for managing projects.
- Sometimes receiving support from Jive team can be a daunting task . Maybe due to limited resources available in the Jive team
- Can improve much more on the mobile section
February 11, 2014
Jive for Internal Community
Score 7 out of 10
Vetted Review
Verified User
We have setup a community on top of Jive platform for collaboration and crowdsourcing purposes. All employees of an organization can share their ideas towards a particular challenge, and the challenge owner can select the best idea from them. Apart from this, the community is also used for engaging with employees and others.
- Facebook connect can help to and fro communication from Facebook to the Jive community. Helps to engage with a large audience.
- Office integration helps users to collaborate on documents directly from Office itself. No need to login on community and share views.
- Project feature helps managers to track project management tasks.
- OOB Content types helps users to create all types of content in a community
- Jive allows customization for themes to change look and feel of a community websites. It also allows developers to create custom plug-ins, widgets and Jive apps.
- Creating custom content types is too complex in Jive.
- Challenge module is missing in Jive. Although it has an idea module but it needs to be enhanced to include crowdsourcing capabilities.
- Project is very good Jive feature.
February 10, 2014
Using Jive S.B.S as a collboration tool for your organization
Score 7 out of 10
Vetted Review
Verified User
We use the platform as a collaboration tool within the organization, to share ideas, documents and knowledge. This tool was used by employees and external partners as well.
- Advance support community and forums behind the product - Of other users who use the product.
- Very customizable for an individual company's needs.
- Great documentation on product features and functionality.
- Faster bug fixes.
- Keep supporting previous versions of the product.
February 04, 2014
Go Social
Score 8 out of 10
Vetted Review
Verified User
In my organization we use Jive Team Collaboration to build expertise and help other companies which involves customization of the community. It is used by the Social department which in turn helps associates to learn, engage and collaborate with the people sitting around the globe in the organization.
Jive Team Collaboration not only helps associates to learn and grow, but is fun to use during the work day (which is important ... I feel !!!). Collaboration allows us to solve problems in minimal time and ensure quality output.
Jive Team Collaboration not only helps associates to learn and grow, but is fun to use during the work day (which is important ... I feel !!!). Collaboration allows us to solve problems in minimal time and ensure quality output.
- Transparent - Collaboration means sharing ideas and Jive Team Collaboration allows the person to throw light on whatever topic they feel and want to share. Community Managers and people with great expertise are there to help 24*7 as a support resource.
- Well Managed - Jive Community is well managed in terms of different types of categories and problems people can face. This encourages us to feel "YES, its possible" when we are stuck with some problem.
- Open - Jive Team Collaboration is open to any type of discussion and ideas. People from all over the globe come and collaborate with you and share their views.
- The support team should cover multiple time zones. There are times when we have to wait for Support Engineer to become available and check the problem.
February 04, 2014
Jive in tech support context
Score 10 out of 10
Vetted Review
Verified User
Jive collaboration platform is used in tech support case handling discussion, i.e. getting support from your peer across the globe. Jive has enabled us to overcome not only geographical and time zone barriers but also organizational silos. Case handling is more effective, knowledge sharing is effortless, and we're building a verified knowledge base as we go along. With minimal initial training, we have engaged a living community of around 6000 expert and novice users, and got moderators/community managers on board. Great product, easy to use and easy to implement. In an area where engagement is the biggest problem, with Jive, we have overcome that problem.
- Ease of use: low threshold of "getting started"
- Ease of administration: transparency and human understandable, consistent admin console
- Ease of creating attractive content.
- Sometimes it has proven to be an issue to find out exactly what browsers/versions cause problems.
- Integration in a wide and complex IT environment is not always the easiest thing.
December 14, 2012
Product slowed us down!
Score 3 out of 10
Vetted Review
Verified User
- Jive is great if you want to give your customers a place to interact with you. You can control what is shared to the customers and they can give you feedback in a controlled environment.
- It wasn't the right fit for us because it didn't have the tools our engineering team needed to share code effectively. We also had a hard time getting adoption up because people were not clear on which groups held which documents. There were lots of duplicate docs. People liked the shared drive because they could just save a file and move on. However, with Jive they had to log in, download, edit, upload. It was time consuming. The Word and Excel connectors sounded good but they made our systems slow and often broke. So people didn't use them.
November 19, 2012
Not very robust; analytics poor.
Score 2 out of 10
Vetted Review
Verified User
- This tool did help provide information to clients that they otherwise wouldn’t find
- At its basic form this is an ok community platform but the cost was too high to keep up with upgrades.
- The analytics for this product are not nearly as robust as other community platforms that I’ve dealt with
- It tries to be a knowledge base but the truth is that it basically repackages the standard post functionality as a Knowledge Base tool